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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 


Report a benefit fraud

If you think that someone has made a dishonest claim for housing benefit and/or council tax reduction please let the Department for Work and Pensions know.

East Renfrewshire Council is committed to providing the highest quality of service to all its residents and customers.

Benefit Fraud

Typical examples of benefit fraud are:

  • People who work but do not declare this when they claim benefit or a reduction.
  • People who claim as a single person but actually live with a partner.
  • People who claim from an address but do not live there.
  • People who do not tell us the full amount of income, savings or capital when they claim benefit.
  • People who for any reason do not have any right to claim housing benefit or council tax reduction.

The Department of Work and pensions (DWP) will investigate any reports of benefit fraud.

Any information you give will be treated in the strictest confidence.

Report instances involving benefit fraud to:

UK Government: Report benefit fraud
By Telephone
National Benefit Fraud Hotline: 0800 854 440
By post
PO Box 224

Where else can I get more advice?

Please visit the UK government's Department for Work and Pensions site for more information on national UK benefits:

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