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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Planning and Building Standards

Building Standards and Public Safety

Building Warrants for construction work, Certificates of Completion , Letters of Comfort, inspections and notifications, street names and numbering of properties and sustainable building advice.

For general enquiries and advice, a duty surveyor is available at our Spiersbridge office from 8.45am to 1.00pm, Monday to Friday. No appointment is necessary for general enquiries. For enquiries, or to arrange an appointment about a specific application that has already been made, please contact the surveyor allocated to your application between 8.45am and 1.00pm, Monday to Friday. If you call into the office, without an appointment after 1.00pm, you will not be able to be seen by a surveyor. This is because our surveyors work away from the office most of the time or will be dealing with other applications. If you phone after 1.00pm, please leave a message on the surveyors answerphone and they will contact you as soon as they are able to do so.   Alternatively you can email the service at for any Building Standards related enquiry and a team member will respond to you as soon as possible.


Search or track any building warrant application or notice since the year 2000 and access the building standards register.

For all building projects that require a Building Warrant, costs, time scales and how to apply.

All building construction works (with some exceptions) must comply with the standards prescribed in the Building Standards (Scotland) Regulations.

Details of the required inspections for all building works granted a Building Warrant.

Information regarding Dangerous Buildings, Section 89 and Section 50 Notices

All forms available for submission

Building Standards contact, performance and public safety information.

Some historic unauthorised building works may be granted a letter of comfort: what requires a letter of comfort and how to apply.

Advice on how to plan and construct a sustainable building.

Issues concerning numbering and naming, including registering new developments.

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