C - East Renfrewshire Council

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Assessment and eligibility criteria for social care
Information and leaflets about social care assessments and eligibility criteria
Care assessment
- Assessment and eligibility criteria for social care
  Information and leaflets about social care assessments and eligibility criteria
Care for Older Person
- Adults and older people
  Information relating to adults and older people's health and care.
- Continence
  If you feel that you have a problem with continence further details can be accessed on these pages.
- Equipment to help you at home
  Find more information on equipment available to help you live at home safely.
- Find local care or support
  The HSCP works with a number of suppliers to provide care & Support for those who need it.
- Help with hearing problems
  Find more Information and assistance if you are deaf or hard of hearing.
- Help with walking
  Information about the community older peoples rehabilitation team.
- Housework and home maintenance
  Information about assistance with housework and home maintenance.
- Housing adaptations
  Find more information about help available to adapt your home.
- Preparing meals at home and shopping
  Information about preparing meals and assistance with shopping.
- Someone to help you (home care)
  Information for people who need help with daily activities.
- Taking medication
  Information about taking your medications.
- Technology Enabled Care (TEC)
- Visual Impairment
  Find more information and assistance if you are partially sighted or blind.
Care homes
- Care Homes and Housing Choices
  Information about care homes and housing options for adults and older people.
- Care homes for adults and older people
  Information about residential and nursing care homes for adults and older people.
Carers
- Carers and advocacy
  We offer a range of information and support for carers
Cemeteries
- Bereavement: advice and support
  Bereavement advice organisations that can help you during this difficult time.
Charities
- Charity and event hosting at Whitelee
  Whitelee is an amazing venue to host charity and fundraising events - find the information you need to get started here.
Child protection
- Child Protection
  East Renfrewshire Child Protection Committee (ERCPC) pages.
- ERCPC Membership
  Information about the East Renfrewshire Child Protection Committee membership.
- I am worried about a child or young person
  East Renfrewshire Child Protection Committee (ERCPC). If you have any concerns about a child in East Renfrewshire please get in touch.
- I work in child protection
  East Renfrewshire Child Protection Committee (ERCPC) information, learning resources and membership for child protection professionals.
Children's activities
- Schools, colleges & groups
  Information for Schools, Colleges, Universities on ranger led environmental education session and the educational workshops offered at the Whitelee Visitor Centre.
Citizens Advice Bureaux
- Residents save more than £1.5m
  East Renfrewshire's Money Advice and Rights team success as they save more than 1.5million for residents.
Civic amenity sites
- Recycling centres and points
  Find the locations and opening hours of our recycling centres and your nearest recycling points.
Civil weddings
- Marriage and civil partnership registration fees
  Fees for civil and religious marriages, and civil partnerships including notices, certificates and ceremony fees.
Commercial waste disposal
- Business waste
  2018/19 charges to collect waste and recycling from businesses in East Renfrewshire.
- Recycling centres and points
  Find the locations and opening hours of our recycling centres and your nearest recycling points.
Community development
- Adult and social care performance information
  This page is where you can find performance information on adult and social care in East Renfrewshire.
- Community Planning
  Information about our Community Plan (including Fairer East Ren) and how partners are working together to ensure that services are planned in the heart of the community.
- Third Sector Business
  Information on third sector business
Community grants
- Big Lottery
  Information on Big Lottery funding.
- East Renfrewshire Renewable Energy Fund
  Information on what type of project is eligible and how to apply for money.
- Funding opportunities for businesses
  Find a grant using the fund search tools.
- Third Sector Business
  Information on third sector business
Community Groups and Clubs
Information about community groups, clubs & societies in East Renfrewshire
Community safety
- Anti Social Investigations Team
  Anti social behaviour is not acceptable in East Renfrewshire, our dedicated team are here to help.
- Anti-social behaviour
  Information on what to do if you experience noise or anti social behaviour from a neighbour or other person in your locality.
- CCTV
  Our CCTV service covers large parts of East Renfrewshire and helps keep you safe.
- Dog control services
  Community Wardens have responsibility for dealing with stray dogs, enforcing dog fouling and providing a dog chipping service.
- Neighbour disputes
  Let mediation help with problems next door.
- Ring and report safety scheme
  Your free and confidential anti social behaviour helpline 0800 013 0076.
Complaints
- Annual complaints report
  How are we performing? How have we used your feedback in our decisions?
- Complaints procedure
  Our two stage complaints procedure is a Scotland-wide standard.
- Complaints, feedback and having your say
  This page tells you how to make a complaint, a compliment or a suggestion as well as how you can get involved with the work of the council.
Compliments
- Complaints, feedback and having your say
  This page tells you how to make a complaint, a compliment or a suggestion as well as how you can get involved with the work of the council.
Consumer advice services
- Consumer advice and support
- Product recalls
  Find details of all products that have been recalled.
- Trading Standards
  Our Trading Standards Service protects and advises consumers and businesses. We are responsible for ensuring quality, quantity, safety, price and description of goods and services.
Council committees
- Appeals Committee
  The Appeals Committee deals with all appeals arising under the Council's disciplinary, grievance and grading procedures.
- Appointments Committee
  This is an ad-hoc committee which meets as and when required to deal with any chief officer vacancies that may arise.
- Audit and Scrutiny Committee
  This page provides information about the Audit and Scrutiny Committee
- Barrhead Regeneration Board
  The Barrhead Regeneration Board has oversight of the work being carried out to help regenerate the town of Barrhead
- Cabinet
  The Cabinet is one of the Council's decision-making bodies
- Cabinet Police and Fire
- Care Governance Sub-Committee
  This page provides information about the Care Governance Sub-Committee
- Community Health & Care Partnership Committee
  This page provides information about the Community Health & Care Partnership
- Community Planning Partnership
  This page provides information about Community Planning Partnership
- Dams to Darnley Country Park Joint Committee
  This page provides information about the body which oversees the operation of the Dams to Darnley Country Park
- East Renfrewshire Integration Joint Board
  Information about East Renfrewshire's Integration Joint Board
- Education Committee
  This page provides information about the Education Committee, which oversees the delivery of education services in East Renfrewshire.
- Full Council Meeting
  This page provides information about East Renfrewshire Council
- Giffnock & Thornliebank, Netherlee, Stamperland and Williamwood Area Forum
  This page provides information about the community forum covering the Giffnock & Thornliebank, Netherlee, Stamperland and Williamwood area
- Licensing Committee
  This page provides information about the Licensing Committee, which is responsible for licensing matters in East Renfrewshire.
- Licensing Forum
  This page provides information about the Licensing Forum
- Local Review Body
  This page contains information about the Local Review Body
- Neilston, Uplawmoor, Newton Mearns North and Barrhead Area Forum
  This page provides information about the community forum covering the Neilston, Uplawmoor, Newton Mearns North and Barrhead area
- Newton Mearns South, Busby, Clarkston and Eaglesham Area Forum
  This page provides information about the community forum covering the Newton Mearns South, Busby, Clarkston and Eaglesham area.
- Planning Applications Committee
  This page provides information about the committee which is responsible for determining applications for planning permission.
- Social Work Committee
  The Social Work Committee considers the findings of the Social Work Complaints Review Committee following their investigation of complaints into the social work service.
- Social Work Complaints Review Committee
  This page provides information about the Social Work Complaints Review Committee
- Teaching Staff Appeals Committee
  This page provides information about the Teaching Staff Appeals Committee
Council housing
- Council house tenants
  Information on all our housing services can be found at the following pages.
- Housing Need and Demand
  Information on how we analyse housing need and demand, and work towards ensuring these are met.
- Housing services
  For information on the Housing services, including renting houses, buying houses and requesting repairs.
- How to apply for council housing
  Find out how to apply for council housing.
- How we allocate our houses
  Information on how we allocate our houses and the council's allocation policy.
- Our housing service: what to expect
  Details of the service standards for housing services including repairs, allocations, homeless and tenancy services.
- Pay your council house rent
  Pay online and other ways to pay your council house rent.
- Private Sector Leasing scheme
  Private Sector Leasing is a way for a local authority to lease properties from the private rented sector. Properties leased in this way are used to provide temporary accommodation to homeless applicants.
- Share your views on our Housing Services
  Drop-in sessions in Barrhead this week to give us your views on our new draft Local Housing Strategy.
- What do you think of housing services?
  Take our online survey to tell us what you think of the housing service.
- Young person's housing support service
  This service provides housing support and advice to young people between 16 and 25 years old.
Council land and property
- Commercial land and property
  The estates department provides professional property advice to council departments and committees. Acquisition and disposal of both operational and non-operational properties and land.
Council meetings
- Agendas, reports and minutes explained
  This page explains the Council's governance arrangements and the decisions that can be taken by officers. It also provides details of when meetings are due to take place and links to view Minutes and meeting papers.
- Search past agendas, reports and minutes
  From this page you can search an archive of agendas, reports and minutes for the council and all its committees.
Council performance
- Adult and social care performance information
  This page is where you can find performance information on adult and social care in East Renfrewshire.
- Benchmarking
  Benchmarking is an improvement process that helps organisations understand how they perform in comparison to other relevant organisations and how they can learn from others. At East Renfrewshire we benchmark our performance to find out how we are performing compared to others, where we are doing better and where and how we can improve.
- Business, environment and economy performance
  Our aim is that "East Renfrewshire is a thriving, attractive and sustainable place for residents and businesses to grow." (SOA Outcome 3)
- Children's performance information
  This is where you can find a summary of performance information relating to children's learning and care.
- Code of corporate governance
  We have a legal obligation to ensure effective governing arrangements across all services.
- Environmental Services performance information
  This page details performance information related to Environmental Services.
- How are the council partnerships performing?
  This page will direct you to a variety of information about partnership (Community Planning) performance in the Council.
- Learning, life and work performance
  Our aim is that "East Renfrewshire residents are fit and active and have the skills for learning, life and work." (SOA Outcome 2)
- Safer communities performance information
  Our aim is that "East Renfrewshire residents are safe and supported in their communities and homes." (SOA Outcome 4)
- Your Council Performance Information
  We want to ensure that our employees are supported to deliver excellent customer service and that we carry out our work in the most efficient way possible.
Council policies and plans
- East Renfrewshire: Your Council, Your Future
  Watch our short film and learn more about the council and its work.
Council tax
- Council tax
  Council tax is a tax set by the local authority to meet their budget requirement. This income ensures that we can provide a wide range of essential services to all our residents.
- Council tax discounts and exemptions
  Find out if you are you to entitled to discounts on your council tax.
- Council tax enquiry form
  We aim to contact you to make an appointment to discuss your situation within 10 working days of contacting us.
- Council tax reduction
  You may be entitled to council tax reduction if you are on a low income; find out how to qualify and apply.
- Debt advice
  Find out how we can help if you're worried about debt or struggling to manage your money.
- How much is my council tax?
  The amount of council tax you pay depends on your property. These charges cover the period from 1 April 2018 to 31 March 2019.
- Landlords: changes to a tenancy
  Tell us online if your tenancies change. Remember landlords can be liable for council tax while their properties are empty.
- Moving home and change of circumstances
  Tell us about changes that affect your council tax including a change of address or the number of adults living in the property.
- Pay council tax
  Set up a direct debit or find out other ways you can pay your council tax.
- Problems paying council tax and other debts
  We can help if you're having payment problems with council tax, housing benefit overpayment or a council invoice.
- Who pays council tax?
  Responsibility for paying council tax on a property depends on your circumstances, check if it's you.
Council tenancies
- £32m investment in social housing
  A £32million investment into social housing across East Renfrewshire has been agreed.
- Autumn Housing Newsletter
  Autumn 2016 Housing Newsletter now available to view online.
- Changes to your council tenancy
  What to do if you need to change your tenancy.
- Housing services
  For information on the Housing services, including renting houses, buying houses and requesting repairs.
- How to apply for council housing
  Find out how to apply for council housing.
- How we allocate our houses
  Information on how we allocate our houses and the council's allocation policy.
- Share your views on our Housing Services
  Drop-in sessions in Barrhead this week to give us your views on our new draft Local Housing Strategy.
Councillors
- Councillors and democracy
  This page provides general information about East Renfrewshire's councillors and their wards
- Find my councillor
  Each council ward has more than one councillor. You can choose to contact any of the councillors representing your ward (or all of them). Your local councillors can help support you with any council issues.
- Political composition of the council
  The most recent council elections were held on Thursday 4 May 2017.
- Ward 1 - Barrhead, Liboside and Uplawmoor
  This page provides information about how to contact the councillors for the Barrhead, Liboside and Uplawmoor ward.
- Ward 2 - Newton Mearns North and Neilston
  This page provides information about how to contact the councillors for the Newton Mearns North and Neilston ward.
- Ward 3 - Giffnock and Thornliebank
  This page provides information about how to contact the councillors for the Giffnock and Thornliebank Ward.
- Ward 4 - Clarkston, Netherlee and Williamwood
  This page provides information about how to contact the councillors for the Clarkston, Netherlee and Williamwood ward.
- Ward 5 - Newton Mearns South and Eaglesham
  This page provides information about how to contact the councillors for the Newton Mearns South and Eaglesham ward.
Country parks
- Cowan Park
  Cowan Park is located in Barrhead this page has information on facilities in the park.
- Dams to Darnley Country Park
  A wonderful day out in the countryside for all the family.
- Fascinating book about the UK's Best Park launched
  'Discovering Rouken Glen - The History of the Park and its People' book launched Friday 9 December 2016.
- Parks and countryside
  East Renfrewshire has an excitingly varied outdoors from grand Victorian town parks, calm reservoirs and atmospheric moorland.
- Rouken Glen Park
  Rouken Glen is our most popular park. The park has two cafes, a boating pond, woodland walks and large children's play area.
- Santa hats and walking boots for Christmas winter wander
  A choice of four walks at walking celebration in Rouken Glen Park.
- Uprooted
  A unique outdoor theatre experience fusing live performance, music and living plants!
Cremation
- Bereavement: advice and support
  Bereavement advice organisations that can help you during this difficult time.
Crime prevention
- Anti Social Investigations Team
  Anti social behaviour is not acceptable in East Renfrewshire, our dedicated team are here to help.
- CCTV
  Our CCTV service covers large parts of East Renfrewshire and helps keep you safe.
- Criminal Justice Social Work Report
  Reports we provide to a court on an individuals past and current offence(s).
- Dog control services
  Community Wardens have responsibility for dealing with stray dogs, enforcing dog fouling and providing a dog chipping service.
- Neighbour disputes
  Let mediation help with problems next door.
- Ring and report safety scheme
  Your free and confidential anti social behaviour helpline 0800 013 0076.
Curriculum and qualifications (pre-16)
- Showcasing education success to Deputy First Minister
  Deputy First Minister John Swinney was welcomed to East Renfrewshire on Tuesday (11 October) to hear first-hand how we continue to close the attainment gap whilst still delivering record-breaking results.
Cycling
- Cycling and Walking to School
  Over 40% of pupils in East Renfrewshire currently walk and cycle to school.
- Walking, cycling, horse riding
  Helpful information on outdoor pursuits at Whitelee including information on facilities and wheelchair access.

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