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Our Customer Service opening hours will change from 3 April 2017. Opening hours will be 8.45pm - 4.45pm, Monday to Friday. The Payment Centre hours will be 9am - 4.15pm, with credit/debit card payments only between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday. Live chat 

Benefits

Children and family benefits

Information on child benefit, child tax credit and maternity/paternity allowances from the UK government.

The following child and family benefits are managed and paid by central government. For more information please visit: UK government: Benefits for families

In addition, there is further information on specific school related support for children at: Education grants and benefits

Child Benefit

This a tax-free payment that you can claim for your child. It is usually paid every four weeks but in some cases can be paid weekly, and there are separate rates for each child. The payment can be claimed by anyone who qualifies, whatever their income or savings. Child benefit is managed and paid by central government.

Child Tax Credit

If you have a new baby or you're responsible for any children under the age of 16 - or under 20 if they're in full-time education or approved training - you may be able to claim Child Tax Credit to help with the cost of looking after them. Child Tax Credit is managed and paid by central government.

Maternity, paternity and adoption leave

If you or your partner are off work on maternity, paternity or adoption leave, you may still be treated as working and be able to claim Working Tax Credit. It'll depend on what your usual working hours were before you went on leave, and the length of time you're off work. Working Tax Credits are managed and paid by central government.


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