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Complaints, feedback and having your say

Citizens' Panel

We are always on the look out for new members to our Citizens' Panel

Citizens' Panel logo

Would you like to have a say on the issues that affect residents in East Renfrewshire? The East Renfrewshire Citizens' Panel is one of the ways that the Council listens to the views of local residents to help make decisions on how best to improve services and to inform key policies. As a Citizens' Panel member you will receive two short survey a year asking for your views on local services and other important issues.

If you want to join and be a Citizens' Panel member, you can sign up at:

You can also contact our contractor, Engage Scotland, directly on freephone 0800 027 2245, or email

If you have any questions about the panel you can also contact or call 0141 577 3660.

East Renfrewshire Council is working to improve and modernise the services that we deliver for you, the citizens of East Renfrewshire.

The East Renfrewshire Citizens' Panel is a group of approximately 1,200 local people that broadly represent the local population, based on census data on area of residence, age, gender, ethnicity and tenure. Panel members provide their views on major issues that affect East Renfrewshire.

The Panel has been running successfully since 1998 and we have conducted twenty-three surveys to date.

The results from the Panel help shape some of the council's major policies including the Outcome Delivery Plan and the Local Outcome Improvement Plan - Fairer EastRen. The Panel results also help us monitor satisfaction with the services we provide and identify those areas that we need to improve.

Recent findings from the panel

Last year the majority of Panel members told us that overall they continue to be satisfied with East Renfrewshire as a place to live and are satisfied with the services the council provides. East Renfrewshire's good reputation, good educational opportunities and safety were the most common reasons for living in the area. Panel members' views on the key priorities for the Council and partners included roads, education and crime or anti-social behaviour. The Panel is a really useful way for the council to hear people's views, and the feedback helps us make sure that we continue to improve our services and meet the needs and expectations of our residents.

The full report on the most recent (23rd) Citizens' Panel survey, together with the technical report and the findings and newsletters of previous surveys, can be downloaded from the related documents section. However, if you would like further details please contact us using the details above.

We use an external Panel contractor to ensure the confidentiality of the database and survey responses and that reporting of results is completely objective. 

You can apply to become a member of Citizens' Panel by filling in our electronic form, you can phone our Panel contractors directly on freephone 0800 027 2245 or email

How we use your information - Citizens' Panel members

You provided us with personal information when you joined the Citizens' Panel.  As a Panel member you also provide us with information each time you complete a Panel survey or take part in other research activities (e.g. focus groups, interviews etc).  By joining and remaining a member of the Citizens' Panel, you give your consent for this information to be used for the following purposes:

·         to invite you to take part in Panel surveys and other research activities;

·         to analyse research results by respondent characteristics (e.g. age, gender, location etc);

·         to ensure the Panel membership is representative of the wider East Renfrewshire population. 

You can withdraw this consent at any time.

Your personal information is held and processed by Engage Scotland on behalf of East Renfrewshire Council, and will not be shared outside of Engage Scotland and council staff undertaking relevant research projects.  Your information will be held as long as you remain a member of the Panel, and for a period of up to 6 months after you leave to permit analysis of any ongoing surveys or consultations.  You can leave the Citizens' Panel at any time and ask us to delete your personal information immediately.

You have a number of rights in relation to the use of your personal information, including the right to be informed of how your personal information is being used, the right to request a copy of your personal information (and to correct any inaccuracies), the right for your data to be deleted, and the right to restrict the use of your personal data.

If you would like to find out more on how your information is used, or if you have any issues with the way your information is currently being handled please contact Engage Scotland on 0800 433 7212 or email



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