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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Bins, recycling and rubbish

About Cleansing Services

We deliver a number of services to households and businesses in East Renfrewshire and work to keep our streets clean.

A bin lorry displaying the East Renfrewshire Council livery

East Renfrewshire Council are now the 3rd best recycling council in Scotland!

We recycled 56% of your waste in 2014. This is a great achievement but we can recycle even more if everyone uses the recycling collections and local recycling centres and points. You'll be amazed how much can be recycled.

We are aiming to recycle 70% by 2025 with only 5% of waste going to landfill. We need you to make it happen.

What's remaining should go into your grey bin. Landfilling waste is costly to the Council and the environment. When you throw materials that can be recycled into the grey bin, it's like throwing your tax money away. Recycle more and help your council to invest in services that matter. Find out about:

We are here to help. You can find out when your collections take place and if you think we may have missed your bin, you can report a missed bin. If you need help with your collections, you can apply for an or if you really can't manage your landfill waste using the standard service, you can apply for an additional bin.

Please get in touch with us if you have any queries:

Customer First (customer services)
Tel: 0141 577 3001
Mon to Fri 8.45am - 4.45pm

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