Skip to content

Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday. Live chat 

Council performance, statistics and spending

Community Planning

Information about the Single Outcome Agreement (SOA) and how partners are working together to ensure that services are planned in the heart of the community.

How do we do community planning in East Renfrewshire?

  • The council and its partners have a structure on how to work together to ensure that services are delivered.
  • The structure reflects the changes in 2007 that were made by national government in how they work with local governments.

Community Planning Partnership (CPP)

This means that:

  • We work together with other partners such as the NHS and Police to provide better quality, more coordinated services.
  • Local people can help set the priorities of the partnership.

In East Renfrewshire

  • Decision making involves partners from the beginning of a piece of work and East Renfrewshire Cabinet Members make the final decision.
  • The Community Planning Partnership Board provides strategic direction and has oversight of community planning activity.
  • Partners meet twice a year to review performance and set future areas of work, we call these our Performance and Accountability Reviews (PARs). Notes from the PAR meetings can be found in the related documents section of this page.
  • We have sessions for council staff or partners to present on upcoming areas of work to our Elected Members; these are videoed and uploaded to the council website. We call these our Information and Consultation Sessions.

 The Single Outcome Agreement (SOA)

  • pdf icon Single Outcome Agreement Update 2015-16 [4Mb]
  • Each Community Planning Partnership in Scotland must have agreed a Single Outcome Agreement (SOA) with the Scottish Government.
  • The document sets out the outcomes (priorities) that the council and partners will work together to deliver for local people.
  • Our 5 local outcomes reflect the Scottish Government's 16 national outcomes.
  • The document also contains targets that the partnership monitors to show the progress they are making towards positive changes for local people.

Feedback on this page

Was this page helpful?

Please use the official complaints channel if your comment is about service provision:

Complaints, feedback and having your say





(Include if you would like a response to your feedback)