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Our Customer Service opening hours have changed. Opening hours are now 8.45pm - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with credit/debit card payments only between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday. Live chat 

Cookies

What is a cookie?

Cookies are pieces of information sent by a web server and stored on your computer for future reference. They don't have access to any files or information stored on your computer. Cookies are simply meant to make a website easier to use.

Why do we use cookies ?

We use cookies on a few areas of our website; we've broken this down into the sections below so you understand exactly why they are being used.

Google Analytics

We use Google Analytics which shows us how people found our site, how they explored it, and use this information to improve our website. You can read further information on how Google Analytics uses cookies

If you don't want to send data to Google Analytics you can choose to opt out.

Theatre Box Office System

You can purchase theatre tickets, we use cookies to temporarily store the contents of your shopping basket so that you can continue to browse through our theatre pages and still retain tickets in your basket.

The cookie is deleted when you close your browser.

Planning and Building Standards

Both our Planning and Building Standards systems use cookies to maintain details of your session.

The cookie is deleted when you close your browser.

Library Management System

Our library management system enables customers to manage their loans, search library stock, renew items and give ratings and feedback. The system uses cookies to support the "Add to List", "Select Language" and "My Account" sections of the site. As such, they fall under the explicit exemption where such storage or access is strictly necessary to provide a requested service.

Online Payments - Civica

We use Civica to enable website payments. The system uses 'session cookies' which are necessary for the application to work as they hold information when the user moves between pages.  They do not hold any personally identifiable or sensitive data and are only temporary, and should be deleted by the browser when the user leaves the web-site.

Resource Link

We have a facility on our website to enable employees to access staff information. The system uses 'session cookies' which are necessary for the application to work as they hold information when the user moves between pages.  They do not hold any personally identifiable or sensitive data and are only temporary, and should be deleted by the browser when the user leaves the web-site.

Fostering pages

As part of a campaign to advertise fostering, we used cookies when you visit our fostering pages from 13 July - 26 July 2015.  You can read further information on how google uses cookies in advertising.

Remove or reject cookies

We strongly recommend that you accept the cookies that are set by our website as they help us make our website easier to use.

If you don't want to receive cookies from us you can choose to block our website. We've included instructions on how to do this, just choose your browser from the list below.


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