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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday. Live chat 

Housing services

Council house tenants

Information on all our housing services can be found at the following pages.

What to expect when you have a new tenancy.

More information about your new council tenancy - your rights and responsibilities.

What to do if you need to change your tenancy.

Information on what to do you if you want to end your council tenancy.

Details more information on how to pay your rent including rent advice and assistance available.

Provides more information on our interaction with tenant associations and our tenant and customer engagement strategy.

This page outlines the latest housing performance report for tenants and tenants' newsletter.

More information on the home contents insurance that the council provide to our tenants. An application is also available on this page.

Our Housing Options guide outlines useful information on council housing, housing associations, and sheltered housing in East Renfrewshire

Information on how to apply for our garden assistance scheme. An application is also available on this page. (Redirect to information for all residents.)

We have 150 lock ups available for rent across East Renfrewshire. (Redirect to information for all residents.)

Information on what to do if you experience noise or anti social behaviour from a neighbour or other person in your locality. (Redirect to information for all residents.)

Information on gas servicing and safety for council tenants.

Information to help you be prepared to cope with a home emergency in your council tenancy.

The right for eligible tenants to buy their council house ended on 31st July 2016.


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