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Our Customer Service opening hours have changed. Opening hours are now 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with credit/debit card payments only between 1pm and 2pm. 

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Council tax

Council tax discounts and exemptions

Find out if you are you to entitled to discounts on your council tax.

Some households are entitled to reduction in their Council Tax based on their personal circumstances or the condition of the property.

If you are on a low income because of DWP benefits or low paid work, you may qualify for a council tax reduction. This is separate to the discounts and exemptions listed on this page. Please go to:

To enquire about a discount or exemption please contact us about council tax.

To apply for any discounts or exemptions, please download and complete the relevant form from the related documents on this page and send to the address on the right:

Discounts

Single person's discount

Council Tax bills are issued on the assumption that two adults are living in the property. If only one adult lives in the property, the council tax is reduced by 25%.

Discounts for people not counted

Certain residents are not counted when working out the number of adults who live in a property and will mean your bill is reduced. Examples include students, student nurses, apprentices, long-term hospital patients and people in who have a severe mental illness.

Disabled band reduction

A reduction may be possible if someone in your household is disabled. Discount would involve a drop in Council Tax band (e.g. from C to B)  Band A properties can also be entitled to Council Tax discount. You can download a disabled person reduction form from this page- the form explains the facilities you should have available to claim this discount.

Second home  / Unoccupied property discount

A discount may apply if a property is no-one's sole or main residence. In East Renfrewshire this discount is usually 10%.

Exemptions

Where a property is unoccupied or is solely occupied by certain categories of persons, an exemption may be awarded.

Exemption from payment of Council Tax can apply where a dwelling is unoccupied:

  • and unfurnished.
  • and undergoing major repair work or structural alteration.
  • due to the death of the last occupier.
  • and held for use by a minister of religion.
  • due to repossession.
  • and difficult to let because it forms part of another dwelling.
  • due to legal prohibition.
  • and owned by a charity.
  • and was last used in connection to agriculture.

Certain occupied dwellings may also qualify to be treated as exempt where all the occupants are:

  • Students
  • Under 18 years of age
  • Severely mentally impaired
  • Under 20 years of age and are school or college leavers

Energy Efficiency support 2016/17

Are you finding your energy bills high? Home Energy Scotland is here to help.

Home Energy Scotland, funded by the Scottish Government, provides clear and impartial advice to help Scots make their homes cheaper to heat.

Ways Home Energy Scotland can help include:

  • Free energy advice to help reduce your energy bills.
  • The best options to make your home more energy efficient.
  • Help with benefit and tax credit checks.
  • Help to access the lowest cost energy rates from your energy supplier.
  • Information about UK and Scottish Government energy efficiency grants and schemes.
  • Free Home Visit covering all of the above if someone would prefer to speak in person.

For free impartial advice, call Home Energy Scotland free on 0808 808 2282.


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