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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. Due to maintenance, our payment systems will be unavailable on the afternoon of Monday 23rd October.  This will affect telephone, cash and online payments. We apologise for any inconvenience.

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Council tax

Council tax reduction

You may be entitled to council tax reduction if you are on a low income; find out how to qualify and apply.

Council tax benefit ended in April 2013 after the UK Government's Welfare reform Act. Council tax benefit has been replaced by council tax reduction.

Council tax reduction is assistance to pay your council tax bill and is administered by the council. The council tax reduction scheme is similar to the previous benefit scheme in the first year.

For information on other benefits available to residents, please visit:



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