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Our Customer Service opening hours will change from 3 April 2017. Opening hours will be 8.45pm - 4.45pm, Monday to Friday. The Payment Centre hours will be 9am - 4.15pm, with credit/debit card payments only between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday. Live chat 

Council tax

Council tax reduction

You may be entitled to council tax reduction if you are on a low income; find out how to qualify and apply.

Council tax benefit ended in April 2013 after the UK Government's Welfare reform Act. Council tax benefit has been replaced by council tax reduction.

Council tax reduction is assistance to pay your council tax bill and is administered by the council. The council tax reduction scheme is similar to the previous benefit scheme in the first year.

For information on other benefits available to residents, please visit:



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