Skip to content

Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Council performance, statistics and spending

Culture and leisure performance information

An overview of our performance in our culture and leisure services.

Service overview

We encourage active lifestyles and regular exercise among our local residents by promoting our parks; sports facilities and expanding the range of sport activities available for children. We have four sport and leisure centres in the area - Barrhead Sports Centre, Eastwood Park Leisure, Eastwood High Sports Centre and Neilston Leisure Centre and a number of parks and open spaces that we manage such as Rouken Glen and Dams to Darnley Country Park.

We also have a number of culture venues in the area which include Eastwood Park Theatre and our library services are delivered from 4 main libraries (Barrhead at The Foundry), Clarkston, Giffnock, Newton Mearns), 4 smaller libraries (Busby, Eaglesham, Neilston, Thornliebank), and 2 library centres (Netherlee and Uplawmoor).

We established a Culture and Leisure Trust in 2015 which brings together our sports and leisure facilities, libraries, arts and community facilities.

How the public can get involved?

  • We undertake customer surveys.
  • We invite volunteers to get involved with a variety of projects e.g. within Rouken Glen Park
  • We also actively encourage individuals and groups to come to the parks to pursue their own interests with our activity staff. 

 

This table details how well the Council and partners are doing to provide residents with easier access to key services. Culture and leisure performance

Performance indicator

Previous performance

2015/16

Current performance

2016/17

How well we are doing?

Public parks and open spaces - % of service users rating service as very good/good.93%96%Performing above target.
Cost per visit to libraries.£4.13N/AData not available at end-year
Percentage of adults satisfied with leisure facilities.72.6%N/AData not available at end-year

To find out more about how East Renfrewshire is performing in comparison to other Scottish councils visit the mylocalcouncil tool and our benchmarking page.

What are we doing to improve performance?

East Renfrewshire Culture & Leisure's Business Plan for 2017-18 sets out a number of key aims for delivering services which are more customer focused and cost effective. These include:

  •  Creating a financially sustainable business model
  •      Developing an understanding of our customers and an offer which attracts and inspires them.
  •  Taking our place at the heart of Vibrant Communities

For Libraries this will mean:

  •  Following the redesign of the Library Services on community hub model, continuing training and development of staff to establish a greater degree of local control for each library cluster
  •  Reviewing stock provision and supplier contracts for book supply and e-books
  •  Redesigning the online catalogue
  •  Exploring the replacement of the Library Management System
  •  Piloting Open+,to extend library services outwith normal operating hours
  •  Evaluating the Every Child a Library Member project
  •  Preparing for the delivery of capital projects to co-locate library services with other culture and leisure activities in areas such as Thornliebank, Mearns or Neilston

For Sports this will mean:

  •  Working with the Council to develop an Asset Management Plan for properties licensed to the Trust
  •  Advancing proposals in line with the Asset Management Plan for the investment in culture and leisure facilities
  •  Implementing Customer Service Excellence in Venues
  •  Launching a 3 year targeted growth programme for both gyms and fitness and swimming lessons
  •  Reviewing programming and pricing to ensure a clear and coherent approach
  •  Continuing the redesign of sales and booking systems to create convenient and personalised digital booking of facilities

More detailed information on what we are working to achieve can be found in the following documents;

Other internet pages that may be useful are;


Feedback on this page

Was this page helpful?

Please use the official complaints channel if your comment is about service provision:

Complaints, feedback and having your say





(Include if you would like a response to your feedback)