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Our Customer Service opening hours will change from 3 April 2017. Opening hours will be 8.45pm - 4.45pm, Monday to Friday. The Payment Centre hours will be 9am - 4.15pm, with credit/debit card payments only between 1pm and 2pm. 

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Emergencies

Emergencies

The Civil Contingencies Service is a joint service covering Renfrewshire, East Renfrewshire and Inverclyde, it is hosted by Renfrewshire Council. This is the emergency planning website for East Renfrewshire Council.

Logo for the Civil Contingencies Service for Renfrewshire, Inverclyde and East Renfrewshire

Emergencies planning

An emergency can be defined as an event or situation which threatens to impact human welfare or the environment.

Emergency events that could happen include:

  • Weather - floods, snow, storms ice or heat wave
  • Industrial - loss of power, heating or water; chemical or nuclear leak
  • Disease - pandemic flu or animal disease
  • Transport accident - road, rail, air or sea
  • Public safety - fire or terrorism

When an emergency occurs, the emergency services are the first to deal with the situation. Local authorities assist the emergency services in certain situations.

Every local authority has an emergency planning team who create and implement plans to prevent and respond to emergencies. Emergency planning aims to prevent emergencies from occurring, and if the emergencies do occur, implement plans to reduce and control the threats.

For more information visit:

Within your area, the emergency planning service is called the Civil Contingencies Service. This is a joint service which covers Renfrewshire, East Renfrewshire and Inverclyde councils.

For more information, contact:

Civil Contingencies Service
Renfrewshire House
Cotton Street
Paisley
PA1 1WB
Telephone: 0141 618 7402
e-mail: ccs@renfrewshire.gcsx.gov.uk

Out of hours emergency contact details

If you require an emergency council service out of hours or during public holidays, please contact the services below:

Social work 

If you require to speak to a social worker urgently please contact our social work standby service  on 0300 343 1505.

Repairs

If you require an emergency repair, please contact the 24 hour repairs 'out of hours' repairs service on 08080 - 031601

Homelessness

If you are homeless or threatened with homelessness please call 0800 052 0180

Roads and lighting

For roads and lighting faults including flooding please call 0800 373 635 for emergencies. If not posing a risk to the public, please report a lighting fault or report a road or pavement fault.

Dangerous building

To report a dangerous building or structure, out of hours, please contact 0141 577 3556. This number is for emergencies only.

Registration services

In the case of an emergency registration situation please contact 07798 875 297 or contact Giffnock or Barrhead Police station.

Remember, in the case of an emergency

  • Dial 999
  • Follow the instructions of the emergency services
  • Consider your own safety and the safety of others
  • Check for injuries - remember to attend to yourself before helping others
  • Try to stay calm

The emergency services are trained to check for your ICE number. Standing for 'In Case of Emergency', ICE allows the emergency service to contact someone. Carefully choose an ICE partner to put into your mobile (make it someone who knows your medical history) and save them as ICE1, and if you wish to include more than one person save them as ICE2, ICE3 and so on.


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