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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday. Live chat 

Think Green

Financial energy advice and assistance

Information on financial advice and support that is available to keep your energy needs affordable.

Image of finance help and bills

One of the most important ways the council can help is by making sure you are receiving all the benefits you are entitled to.

For more information on income maximisation and managing debt, or to request a full benefits health check our Money, Advice and Rights team can help:

You can also seek help from the Citizen's Advice Bureau in East Renfrewshire:

The Citizen's Advice Bureau
216 Main St
Barrhead
G78 1SN
Tel: 0141 881 2032
Citizens Advice East Renfrewshire
Citizens Advice Scotland (energy suppliers)

Remember by saving energy and reducing your energy consumption, you will also reduce your bills. Read our tips on saving energy at:

You could also consider changing supplier or ensuring you are on the priority services register if you have additional support needs:


Financial energy advice and assistance

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