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Our Customer Service opening hours will change from 3 April 2017. Opening hours will be 8.45pm - 4.45pm, Monday to Friday. The Payment Centre hours will be 9am - 4.15pm, with credit/debit card payments only between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday. Live chat 

Equality and human rights

Equality and human rights

This informs all aspects of council life, from values to dealing with discrimination and harassment in employment and service delivery.

Equality, diversity and human rights

Equality and human rights are some of the core values of the Council and shape our approach to jobs, services and other aspects of life in East Renfrewshire. In working for equality and human rights, we are guided by the views of local people, the laws relating to equality and human rights and the changing world around us.

Equality report and equality outcomes

East Renfrewshire Council's first Equality Mainstreaming Report and Equality Outcomes was published on 30 April 2013 under the duty to publish equality outcomes and report progress.

The report has been developed to cover the period of 2013-2017 and sets out the council's journey to embed equality considerations into our policies.  It also includes the outcomes we will pursue to ensure that no one is disadvantaged or left behind in East Renfrewshire.

The full report has been updated as part of our review process and in conjunction with feedback from our communities. The latest version is available to view:

You can also view a supporting report to the latest report which was approved by Cabinet in April 2015:

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