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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Join the Family Firm

Join Family Firm

Join the Family Firm

Family Firm is about getting the best from the range of opportunities available locally to support improved learning, training and employment for our amazing care experienced young people.

Interested in joining Family Firm? Get in touch.
Find out about our Family Firm programme and how to get involved.
Local businesses and Council teams share their experiences of Family Firm.
If you are aged 16-25 and have been through the care system, extra support is available via Family Firm to help you into employment, training or further education.
We are looking for local businesses and teams across the Council to offer work experience to our amazing care experienced young people