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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Bins, recycling and rubbish

Glass and cans (green bin or blue box)

When collections take place. Which glass and cans be put in your green bin or blue box. Report a missed collection. Request a new green bin or blue box.

When is my green bin or blue box emptied?

Report a missed collection

Request a new green bin or blue box

Please note: Glass and cans are collected every 3 weeks mixed in with plastics.  If you are still using the box, bag and sack collection, please ensure your green bag and blue box are presented together at the kerbside for collection.

Details of items that can and cannot go in your green bin or blue box for recycling.
Yes pleaseNo thanks
  • Drink cans
  • Food cans and tins
  • Glass bottles
  • Glass jars
  • Clean aluminium foil
  • Empty aerosol cans


  • Broken glass
  • Crockery
  • Drinking glasses
  • Light bulbs
  • Plate glass
  • Pyrex glass

What to do on your collection day

Please place your green bin or blue box on the kerbside for 7am. Recycling containers should be placed next to your brown bin and should be removed from the kerbside as soon as practical but no later than 24 hours following collection.

Find out what happens to your glass and cans once collected from your kerbside:


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