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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Housing services

Home Energy and Fuel

Information for householders on improving the energy efficiency of your home.

A white house with a red roof on the corner of a terrace

ECO Flexible Eligibility Scheme

Vulnerable and low income households can be affected by fuel poverty where they are living in cold, unhealthy homes and where these are expensive to keep warm this can push them further into debt.

East Renfrewshire Council welcomes the local authority "Flexible Eligibility powers for Energy Company Obligation (ECO) Affordable Warmth" grant funding as an opportunity to help address this issue within the local area. Further details about the Flexible Eligibility Scheme are set out in the Council's "Statement of Intent" which can be found in related documents.

This statement paves the way for funding to be made available to certain home owners and for private rented properties, to make improvements to the energy performance of their homes.

It also sets out detail of the households who will be considered eligible and who could benefit from this in the East Renfrewshire area. Referrals for the scheme will be primarily generated from our partner referral network.

If you would like further information regarding the Eco Flexible Eligibility Scheme in East Renfrewshire, please contact the Property Services Team on 0141 577 8579 or email us at Flex.Eco@eastrenfrewshire.gov.uk .


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