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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Housing services

Repairs and improvements

Contact details for requesting a repair to your house

This page details who is responsible for what repairs at council properties. We are responsible for many of the repairs at council properties, however there are some that are the tenants' responsibility

You can also find information on condensationCare & Repair and other associated information.

Request a non-emergency repair

If you are unsure about whether you are required to pay for a repair, or you are unable to use the online form, you can contact the repairs call centre for more information.

Repairs Call Centre
Email: customerfirstrepairs@eastrenfrewshire.gov.uk
Tel: 0141 577 3700

Office opening hours for telephone enquiries or to call in to speak with a member of staff are:
Mon - Fri 8.00am - 6.00pm.

Repairs and improvements

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