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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Housing services

Rent consultation

Rent setting consultation 2018/19

We want to hear the views of our tenants on the proposed rent increase for 2018/19.

Information on our Housing Options Approach. We will look in detail with you at your housing options and choices to find a solution to your housing issues.
The right for eligible tenants to buy their council house ended on 31st July 2016.
How to apply for a council or housing association house (ERHR).
Find out about your rent charges and how to pay, neighbourhood inspections, informing us of changes to your circumstances, and other support.
What to do if you are, or may become, homeless and how the council can help.
Information on how to find privately rented housing including advice and support for existing private tenants.
Join our private landlord forum, find out how to apply for an HMO licence and how to register with the council as a landlord.
Information on buying a home, including low cost home ownership options.
How housing services can support all homeowners, our factoring service and our obligations as a council.
Sheltered and very sheltered housing available for people aged 60 and over. Further housing options information for older and/or disabled persons.
Support and advice on housing available to young persons aged between 16-25 years old, including Connor Road referrals.
Council tenants can request a repair or improvement, report an emergency.
Services open to all residents including lock up facilities, reporting anti social behaviour, the garden maintenance scheme and our award winning Mixed Tenure Scheme.
Information on our Private Sector Leasing Scheme which we use to provide temporary accommodation for homeless people.