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Our Customer Service opening hours have changed. Opening hours are now 8.45pm - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with credit/debit card payments only between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday. Live chat 

Housing services

What do you think of housing services?

Take our online survey to tell us what you think of the housing service.

Customer feedback

Feedback from tenants and other customers is essential for monitoring the performance of housing services. This allows us to identify our strengths, and most importantly areas which need to be addressed.

Therefore, we would be grateful if you could complete the following survey by visiting the link below:

Housing Services Citizen Space survey

Everyone who takes part will be entered into our quarterly prize draw to win £50 worth of vouchers.

Please note if you do not want to be entered into our prize draw, tick the box at the end of the questionnaire.

Your feedback will help shape improvements and help us achieve our vision of being the best Scottish council in delivering housing and housing services for our customers.

If you have any questions please do not hesitate to contact Brian Coles, Tenant and Customer Engagement Officer on 0141 577 3695 regarding the consultation.


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Please use the official complaints channel if your comment is about service provision:

Complaints, feedback and having your say





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