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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. Our offices will be closed on Friday 22nd and Monday 26th September. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday. Live chat 

Housing services

Annual performance report for tenants and tenants' newsletter

This page outlines the latest housing performance report for tenants and tenants' newsletter.

Cover performance 15-16

Housing Services performance report for tenants

Our performance report for tenants outlines Housing Services performance over the last year, highlighting our successes whilst identifying areas where improvements are required:

Measured against the Scottish Social Housing Charter, Housing Services are committed to learning from our performance and improving the services provided to tenants and customers. You can view the Scottish Social Housing Charter below:

If you require any further information, or hard copies of any of these surveys/reports, please contact:

Brian Coles
Tenant & Customer Engagement Officer
Tel: 0141 577 3695
Email: brian.coles@eastrenfrewshire.gov.uk

Housing Newsletters

Housing Services regularly updates our council tenants on news and performance information by producing a quarterly tenants newsletters delivered straight to tenants doors. Our latest newsletter is available online now:

You can also access previous editions by emailing our Housing Services team.


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