Skip to content

Our Customer Service opening hours have changed. Opening hours are now 8.45pm - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with credit/debit card payments only between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday. Live chat 

Community Information

National Entitlement Card

Concessionary travel information for young, older and disabled people.

From 31 December 2016, OneScotland cards will no longer work on buses and anyone without a new card will have to pay a fare. For advice on how to get a new card, older and disabled cardholders should call 0141 333 3211 and 15-18yrs should visit the Young Scot website.

The Scottish Government has introduced a National Entitlement card.  The card supports the introduction of a Scotland wide free bus travel scheme for older and disabled people and concessionary travel for young people 16 to 18 age group and for full time volunteers aged between 19 and 25.

The three types of card available are listed below.

For young people and young volunteers aged 11 to 26. Can be used for library membership, cashless catering, Young Scot PASS (providing proof of age) and discounts including travel.

The National Entitlement Card offers a Scotland wide free bus and discounted travel scheme for people who are 60 years and over.

For people living with a disability the National Entitlement Card offers a Scotland wide free bus and discounted travel on other services.


Feedback on this page

Was this page helpful?

Please use the official complaints channel if your comment is about service provision:

Complaints, feedback and having your say





(Include if you would like a response to your feedback)