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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Council performance, statistics and spending

Outcome Delivery Plan

The Outcome Delivery Plan (ODP) is a three year plan, updated annually which focuses on our activities, performance measures and targets.

The plan conveys what the council is doing to ensure delivery of the agreed local outcomes and of our corporate statement. 

The document details what we are working towards to help deliver on the bigger, more strategic, Single Outcome Agreement outcomes (e.g. stronger economy, safer communities). For more detail on the SOA and its strategic outcomes visit:

To make certain we're achieving these outcomes we routinely review our performance and look at how far we have progressed in meeting our targets. The latest plan contains a full list of our indicators. You can also view our progress on the council wide performance page and look at our outcome performance reports:


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