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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. Our offices will be closed on Friday 22nd and Monday 26th September. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday. Live chat 

Bins, recycling and rubbish

Paper, card, cardboard and cartons (blue bin or white sack)

When collections take place. What can be put in your blue bin or white sack. Report a missed collection. Request a new blue bin or white sack.

When is my blue bin or white sack emptied?

Report a missed collection

Request a new blue bin or white sack

Top tip: Flat packing cardboard boxes will save space in your white sack/blue bin.

Details of what can and cannot go in your blue bin or white sack for recycling.
Yes pleaseNo thanks
  • Cereal boxes / ready-meal sleeves
  • Christmas / greeting cards
  • Computer paper
  • Contents of junk mail
  • Directories / catalogues
  • Envelopes (but not padded)
  • Magazines / newspapers
  • Corrugated or packing cardboard
  • Cardboard lined cartons (Tetrapak)
  • Card soiled with food

What to do on your collection day

Please place your blue bin or white sack on the kerbside for 7am. Recycling containers should be placed next to your brown bin and should be removed from the kerbside as soon as practical but no later than 24 hours following collection.

Find out what happens to your paper and light card once it is collected from your kerbside:

 


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