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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Council tax

Pay council tax

Easy online payment facility and other options.


Online payment

The easiest way to pay is to do it online using your debit or credit card*. You can do this at any time, 24 hours a day, 7 days a week.

You can do this without registering for an online account.

Please have your council tax reference number to hand (this will be listed on your bill):

Pay your council tax

Registering for an online account

You can also sign up for an online account that gives you access to all your council tax account information. This will allow you to:

  • View your balance.
  • View your payment schedule.
  • Request copy bills.

Part of the registration process will require you to bring ID into our offices. You can also complete a Direct Debit mandate when you visit:

Signing in to your online account

Existing online account holders can sign in to their accounts and view their information at:

I am new to East Renfrewshire

If you have just moved into East Renfrewshire from another area (previously paying council tax to another authority) and have not received a council tax bill yet, you can let us know using the following form:

Other ways to pay

Direct Debit

Direct Debit is the best way to pay each month through your bank or building society.

You remain in control and have the right to cancel at anytime. You also have a money-back guarantee in case of error.

Setting up your Direct Debit will mean:

  • No queuing, no paperwork, no postage, no cheque's to write.
  • You will not be charged by us for paying by this method.
  • Your arrangement is renewed automatically each year.
  • You are still in complete control although we do all the work for you.
  • You will still receive your regular bills although these will be for information only.
  • You can choose to pay either on the 1st, 7th,14th, 21st or 28th of every month.

You can apply to pay your council tax by direct debit over the phone on 0141 577 3002 (no need to complete a bank mandate form).

Alternatively, you can download and print off the Direct Debit form and return this by post or bring it with you when registering for an online account at either council office (addresses below):


Payment of Council Tax can be made by debit/credit card using our Automated Telephone Payment Service. Your Council Tax reference number will be required to make a payment.

The telephone number for the automated payment service is 0141 577 3030.

In person

Payment can be made by cash, cheque, debit/credit card at any of our council offices. 

A receipt will be issued on request when making a payment.

Council HQ
Eastwood Park
Rouken Glen Road
G46 6UG


Council Offices
Main Street
G78 1XA

Monday to Friday between 9am and 4.15pm.
Credit/debit payments only between 1pm and 2pm.

By post

Cheques should be payable to East Renfrewshire Council and your property address and reference number should be noted on the back of your cheque.

Your payment should reach us by the first day of every month as stated on your bill.

Send your cheque to 'Council Tax' at either of the addresses above.

If you have any problems understanding this information please get in touch:

The complete council tax guidance is produced as a leaflet for download:

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