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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Council performance, statistics and spending

How is the council performing?

This section explains how the Council collects and analyses a wide range of data (including customer feedback) to track and measure how well services are performing and also, in some instances, to identify where action is needed to improve service performance.

Letting you know about how services are performing is an important part of showing how we are accountable for our actions.

The Council's Outcome Delivery Plan sets out what changes we will work to achieve the outcomes in the SOA, and the Corporate Statement conveys our vision for local services and the local area.  Council and Partnership performance is linked as the SOA Outcomes and the organisational outcomes of Customer, People and Efficiency are the collective grouping of East Renfrewshire Council's performance management framework.

To find out more about the performance of council partnerships, please visit:

Performance reports can be viewed by year, and by service area, through the related pages.

Statutory indicators - Reports containing the mandatory and non-mandatory SPIs can be found in the relevant year's performance page. For more information on the national (LGBF) project, please visit the Improvement Service website:

More detailed information on what we are working to achieve can be found in the following documents:

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Complaints, feedback and having your say

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