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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Bins, recycling and rubbish

Plastics (green bin or green bag)

When collections take place. Which plastics can be put in your green bin or green bag. Report a missed collection. Request a new green bin or green bag.

When is my green bin or green bag emptied?

Report a missed collection

Request a new green bin or green bag

Please note: Glass and cans are collected every 3 weeks mixed in with plastics.  If you are still using the box, bag and sack collection, please ensure your green bag and blue box are presented together at the kerbside for collection. Please note that cardboard-lined cartons (Tetra-paks) can be recycled using the blue bin or white sack.

Details of what can and cannot go in your green bin or green bags for recycling.
Yes pleaseNo thanks
  • Plastic drink bottles
  • Clear plastic milk bottles
  • Cooking oil bottles
  • Toiletry / household cleaning bottles
  • Food trays
  • Margarine tubs
  • Yoghurt pots
  • Plastic bags, liners of cling-film
  • Foam and polystyrene food trays
  • Vending plastic cups
  • plastic plant pots
  • clothes hangers
  • toys

Top tip: Giving plastic bottles and milk cartons a quick rinse with warm water can make them easier to squash which will save space in your green bag/bin.

What to do on collection day

Please place your green bin or green bag on the kerbside for 7am. Recycling containers should be placed next to your brown bin and should be removed from the kerbside as soon as practical but no later than 24 hours following collection.

Find out what happens to your plastics once collected from your kerbside:

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