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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Housing services

Private landlords

The private sector team manages the council responsibilities towards landlords and their tenants.

A white house with a red roof on the corner of a terrace

The private sector housing team is a part of the housing services.

It has responsibility for a range of functions aimed at improving private sector housing in East Renfrewshire, including:

  • Implementation of the terms of the Housing (Scotland) Act 2006
  • Registration of Private Landlords Scheme
  • Licensing of houses in multiple occupation (HMOs)
  • Private Landlord Forum

More information is available for tenants and landlords if they are considering in becoming a landlord or tenant in Scotland.  The link to the Renting Scotland Website can be found on the external website box on this page.

  • Houses in multiple occupation

    What rented properties require an HMO licence, how to apply, what you need to provide and the fees involved.

  • House key: House key

    Private landlord forum

    The next private landlord forum will take place on Thursday 8 February at 6.30pm at Carlibar Primary.

  • Private landlord registration

    How to register as a landlord with East Renfrewshire council and information for letting agents on new requirements from September 2018.

  • Private sector leasing - keys: Hand with pen & keys

    Private Sector Leasing scheme

    Information on our Private Sector Leasing Scheme which we use to provide temporary accommodation for homeless people.

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