Skip to content

Our Customer Service opening hours will change from 3 April 2017. Opening hours will be 8.45pm - 4.45pm, Monday to Friday. The Payment Centre hours will be 9am - 4.15pm, with credit/debit card payments only between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9am - 5pm Monday to Friday. Live chat 

Archives and information governance

Records management

Records management is about how the Council manages all the information it holds.

file transfer

Records management plan

Under the Public Records (Scotland) Act 2011 ("the Act") Scottish public authorities must prepare a records management plan ("the Plan") setting out proper arrangements for the management of their records.  Section 1 of the Act requires the authority to submit their plan to the Keeper of the Records of Scotland for his approval.

These web pages and the associated documents constitute the Plan for East Renfrewshire Council

Effective records management arrangements delivers significant benefits for the Council - for example it helps to:

  • Increase efficiency and effectiveness, delivering savings in administration costs
  • Improve and develop service delivery
  • Achieve business objectives and targets
  • Ensure compliance with the Act and other legislative requirements, standards and codes of conduct
  • Support transparency and open government

The Plan applies to all records irrespective of the technology used to create and store them or the type of information they contain.

Following guidance from the Keeper, the Council's Plan is arranged in the following 14 sections:



Feedback on this page

Was this page helpful?

Please use the official complaints channel if your comment is about service provision:

Complaints, feedback and having your say

(Include if you would like a response to your feedback)