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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. Our offices will be closed on Friday 22nd and Monday 26th September. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday. Live chat 

Benefits

Redundancy

Get access to redundancy advice and how to calculate your statutory redundancy entitlement.

Please see our benefits advice pages for advice, guidance and assistance with the full range of welfare benefits.

The council offers a free, confidential benefit health check service.

Make a referral

You can make a referral in two ways:

On receiving your referral form, the Income Maximisation Service will aim to get in touch within 15 days of receipt of your enquiry. We will be able to give you advice over the phone, arrange an appointment or arrange a home visit.

You can also check your own entitlement using:

Redundancy

The UK government has a host of information on redundancy,  your rights and applying for jobs, including the following sections:

Statutory Redundancy Pay

If you are made redundant you may be entitled to statutory redundancy pay if you have worked for your employer for at least two years. The amount you are entitled to will be based on your weekly pay, age and continuous employment with your employer.

Calculating your Redundancy Pay

You can use the online calculator on the UK government website to find out how much redundancy pay you get. This depends on your wage, how long you have worked at the company and your age.


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