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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Bins, recycling and rubbish

Request a replacement bin

Find out how to replace your bins, box or bags which have been damaged or lost.

New bins

If you need a complete set of 4 new bins, the charge is £79.50. You must pay this in advance of delivery.

Request a new or replacement bin

Delivery of bins

You should receive your new or replacement bins within 2 weeks.

Additional grey non-recyclable bin

We issue one 240 litre grey bin per household. You need to meet our criteria to get an additional grey bin.

Find out more about additional grey bins

Contact us



0141 577 3001

Related information

Recycling centres and points

Request a special uplift


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