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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

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A summary of redirect links to the issues residents can easily report to the council.

What to do if you think we have missed your collection.

How to report a fault or problem (including flooding and potholes) with the road network or public footpaths online.

How to report a fault or problem with street lighting and traffic lights online.

How to report litter, fly-tipping or graffiti online.

How to report dog fouling and other dog warden services.

How to report noise from construction, alarms and anti social behaviour.

Find out how to report a bonfire and useful guidance if you are burning material outdoors.

Anti social behaviour can generate fear and distress for residents across the East Renfrewshire area. It often involves disturbance and noise, and in some cases verbal or physical abuse.

All benefit fraud is now reported to and handled by the Department of Work and Pensions.

Register a complaint, compliment or suggestion about the council.

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