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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. Our offices will be closed on Friday 22nd and Monday 26th September. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday. Live chat 

Benefits

Retirement and pension benefits

More information on retirement and pension related benefits from the UK government.

The UK government has a wealth of information that will help you plan for retirement and understand more about pensions and pension credit.

Pension Credit

There are two different types of Pension Credit. Guarantee Credit is for those who have reached the minimum qualifying age. Savings Credit is for those aged 65 or over.

Occupational or company pensions

There are many different types of company pensions (also known as occupational pensions) that are available.

State Pensions

The State Pension is a regular payment people can claim when they get to State Pension age. Most people build up some State Pension, but the amount they get varies. It's worth understanding how you build up State Pension and how much income it will give you in later life.


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