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Planning and Building Standards

Planning service standards and performance

What to expect from Development Management (planning service) and our performance information.

Our updated service standards are contained in our Customer Service Charter:

The Scottish Government has a system for looking at the performance of planning authorities across Scotland. Each authority has to submit to the Scottish Government a Planning Performance Framework to a common format. The council's latest Framework was produced and submitted in July 2015:

The Framework looks at National Headline Indicators; actions that the council has taken to define and measure its planning service; and includes service improvements for 2015/16. It also includes some statistics on the comparative performance of the Service.

A customer survey is undertaken every year and the relevant Planning Committee Report summarising the findings is also available:


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