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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Planning and Building Standards

Planning service standards and performance

What to expect from Development Management (planning service) and our performance information.

Our updated service standards are contained in our Customer Service Charter:

The Scottish Government has a system for looking at the performance of planning authorities across Scotland. Each authority has to submit to the Scottish Government a Planning Performance Framework to a common format. The council's latest Framework was produced and submitted in July 2016:

The Framework looks at National Headline Indicators; actions that the council has taken to define and measure its planning service; and includes service improvements for 2015/16. It also includes some statistics on the comparative performance of the Service.

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