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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Licensing

Taxi and private hire licensing

Details of licensing requirements for taxi and private hire.

The council is responsible for the licensing of taxis, private hire cars, taxi drivers and private hire drivers.

The Customer Services Team are now operating an appointment system for anyone who requires to book multiple vehicle inspection appointments or alternatively requires to lodge multiple vehicle licence applications. You can book an appointment by telephoning our Customer Services direct on 0141 577 3005.

Please note, if you wish to advertise on your vehicle you must submit: pdf icon Approval to advertise application [24kb]

Taxis are permitted to pick up fares from the street without pre-booking. Both the vehicle and the driver must have separate licences.

Private hire must be pre-booked. Both the vehicle and the driver must have separate licences.

Both private hire and taxi vehicles must be regularly tested to conform to safety standards.

You need a licence to operate a booking office for four or more taxis or private hire cars.

How to make a complaint about the licensing process or make a complaint about a taxi or private hire operating in East Renfrewshire.

Free of charge applications for wheelchair accessible Taxi Licence or Private Hire Car Licence.


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