Skip to content

Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Planning and Building Standards

Town Centres

image from town centre action programme

The council is supportive of the ambitions within our agreed Single Outcome Agreement, the main purpose of which is to improve the lives of residents of East Renfrewshire and to promote equality and fairness. Our town centres are places that the council want to see as attractive, accessible and active as set out in the Scottish Government's Town Centre Action Plan. This is supported though the Main Issues Report for East Renfrewshire Local Development Plan 2.

To understand the current health of our town centres, the council completed a town centre assessment and this was followed up by commissioning Scotland's Towns Partnership to undertake audits of the four town centres -

  • Clarkston,
  • Newton Mearns,
  • Giffnock and
  • Barrhead,

and the neighbourhood centres of

  • Thornliebank,
  • Neilston,
  • Busby and
  • Eaglesham.

Each of these audits are available from the relevant pages below.

This work identified that Clarkston should be taken forward as a priority and this is reflected in capital funding being made available to start the process of regeneration of the town centre. This will be a long term vision to deliver change and the council wanted to understand the views and aspirations of the local community. The final report of this work is available on the Clarkston page along with a report identifying options for improving walking and cycling in the town centre and surrounding area. 

Town Centres

Help improve this webpage

Was this page helpful?

Please use the official complaints channel if your comment is about service provision:

Complaints, feedback and having your say

(Include if you would like a response to your feedback)