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Our Customer Service opening hours will change from 3 April 2017. Opening hours will be 8.45pm - 4.45pm, Monday to Friday. The Payment Centre hours will be 9am - 4.15pm, with credit/debit card payments only between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9am - 5pm Monday to Friday. Live chat 

Trading Standards

Trading standards announcements

Find out about all the current and latest trading standard issues affecting your area.

  • Tumble dryers

    There is growing concern over the safety of tumble dryers, but not all dryers are a problem.

    Announced: 16 March 2016

  • Fire Brigade tweeted photo of a burnt toy hoverboard: Fire Brigade tweeted photo of a burnt toy hoverboard

    Advice for concerned hoverboard owners

    The safety concerns about Hoverboards have continued with many national retailers now recalling the boards.

    Announced: 24 December 2015

  • Apple scam

    Trading standards are warning ERC residents of the latest scam involving fake texts from Apple.

    Announced: 24 December 2015

  • Unsafe hoverboards warning

    Trading standards issues advice

    Announced: 11 December 2015

  • Renewal Scam: Renewal Scam

    Renewal scam

    Misleading invoices supposedly from the Intellectual Property Office.

    Announced: 10 December 2015

  • Best Bar None Logo: Best Bar None Logo

    Licensees aiming for gold

    Local licensees who would like to submit an application for Best Bar None 2015-16 are reminded that the deadline is 31 August 2015.

    Announced: 25 August 2015

  • Car hire for consumers: Car hire for consumers

    Car hire for consumers

    A guide to hiring cars.

    Announced: 24 July 2015

  • Best Bar None Logo: Best Bar None Logo

    Best Bar None 2015/16

    Applications for the Best Bar None scheme are open for 2015/16. All licensed premises throughout East Ren can apply. Find out more now.

    Announced: 30 June 2015

  • Rugby World Cup 2015 pic: Rugby World Cup 2015 pic

    Rugby World Cup tickets

    Advice on buying Rugby World Cup tickets online.

    Announced: 14 May 2015

  • Bogus magazine advert

    Latest scam information in your area.

    Announced: 14 May 2015


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