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Our Customer Service opening hours will change from 3 April 2017. Opening hours will be 8.45pm - 4.45pm, Monday to Friday. The Payment Centre hours will be 9am - 4.15pm, with credit/debit card payments only between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9am - 5pm Monday to Friday. Live chat 

Prevention: confident consumers and avoiding scams

How to get a reputable tradesman

Guidance on avoiding rogue traders and advice on finding traders you can trust.

Trusted Trader

The Prevention Team in East Renfrewshire have joined forces with the Trusted Trader scheme run by Renfrewshire Council.

The scheme launched in East Renfrewshire on 1 April 2014.

The scheme - currently active and administered by Renfrewshire Trading Standards team for Renfrewshire residents and traders - will now be extended to include East Renfrewshire traders and residents.

Residents in the area, particularly the vulnerable, are frequently targeted by unscrupulous, cold calling, rogue traders form outwith the area.

The scheme aims to help customers choose a reliable trader by publishing an online directory of local, Trading Standards vetted businesses that have allowed previous customers to comment and rate their work.

pdf icon Reputable Tradesmen [1Mb]

Find out more information about rouge traders:

Any traders who are interested in joining the scheme should call 0300 300 0380 or visit:


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