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Our Customer Service opening hours will change from 3 April 2017. Opening hours will be 8.45pm - 4.45pm, Monday to Friday. The Payment Centre hours will be 9am - 4.15pm, with credit/debit card payments only between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9am - 5pm Monday to Friday. Live chat 

Environmental Health

Water quality

Information on water testing services and associated charges.

If you have  a private water supply we have a monitoring programme to test water quality. We can suggest improvements and offer advice on the health risks associated with drinking contaminated water.

The council monitors open waters annually to assess the risks from algae and acts to prevent harm to the public and animals. If you are concerned about algae in any water please contact 0141 577 3782.

Private Water Supply Testing charges

In 2006, the Government introduced the Private Water Supplies (Scotland) Regulations. These regulations differentiate between supplies:

  • Type "A" that may have an impact on public health through business use or volume of water extracted.
  • Type "B" for domestic use only.

 Business user charges (type "A")

Type "A" supplies require to be checked at least annually - depending on the sampling and analysis, required costs may vary from £75.00 for a basic bacteriological examination to a maximum £435 for full monitoring and audit (current annual "check and audit" monitoring required to comply with the regulations will cost £118.71) 

Please contact the Environmental Health Department on 0141 577 8487 or by e-mail on to discuss your sampling requirements and associated costs.

The council can also carry out a risk assessment of the supply. The cost of this service is:

  • Carrying out a risk assessment £50.
  • Visit to premises for risk assessment £70.
  • Review of risk assessment  £50.

Domestic use only (type "B")

Residents of a premises with a Type "B" supply can request a sample to be taken for bacteriological and basic chemical analysis in line with the 2006 Private water Supplies (Scotland) Regulations. The current charge for this service is £118.71. 

Should additional chemical parameters be required to be measured then the additional laboratory costs will be passed on (with a 10% administration charge). 

Type "B" domestic users can conduct their own risk assessment at no cost. If they request the council to carry out a risk assessment  the following charges apply:

  • Carrying out a risk assessment £50.
  • Visit to premises for risk assessment £70.

A grant of up to £800 may be available from the council to improve or protect any untreated or partially treated private water supply.

Grant assistance is not currently available to owners replacing internal lead pipe work of properties connected to the mains water supply.  

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