Skip to content

Our Customer Service opening hours will change from 3 April 2017. Opening hours will be 8.45pm - 4.45pm, Monday to Friday. The Payment Centre hours will be 9am - 4.15pm, with credit/debit card payments only between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9am - 5pm Monday to Friday. Live chat 


Welfare reform

Welcome to East Renfrewshire Council's internet page on welfare reform.

There have been a lot of changes taking place to the welfare benefits system as a result of the UK Government's Welfare Reform Act 2012.

These pages will help explain what changes are due and what they could mean for you. The changes are primarily aimed at people of working age and therefore if you are of pensionable age then you may not be affected.

Please watch the "benefits are changing" presentation below.

Select the links for further information on the topics described:

You can also download the following leaflet covering the same information:

We want all our residents to know how these changes may impact on them therefore if you have any doubts please get in touch by telephoning 0141 577 3002 or emailing

You can also receive comprehensive advice on benefits, welfare and debt from our money advice and rights team:

Feedback on this page

Was this page helpful?

Please use the official complaints channel if your comment is about service provision:

Complaints, feedback and having your say

(Include if you would like a response to your feedback)