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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Children and families

Can I foster?

We're not looking for one type of person. We're looking for people from diverse backgrounds with different life experiences.

Foster carers group

Foster carers should have one thing in common - a commitment to providing a nurturing and secure home to help young people grow and develop.

Fostering criteria

  • 21 years old and over
  • have a spare bedroom in a safe, secure home

Fostering myths

There are many myths about who can foster and who can't.

Read the top 10 fostering myths

Foster carer qualities

  • energetic, confident and want to make a difference to young people's lives
  • relevant experience and a genuine desire to work with young people
  • patience, a sense of fun and flexible
  • ability to work as part of a team

Contact the fostering team

Related pages

Young people's fostering stories

Fostering stories

Financial and practical support

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