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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday. Live chat 

Council performance, statistics and spending

Your Council Performance Information

We want to ensure that our employees are supported to deliver excellent customer service and that we carry out our work in the most efficient way possible.

To deliver excellent council services such as teaching, support for older people and help for those looking for employment we need to have enough staff, with the right skills.

As a local council serving our local people we need to ensure we are making best use of our money. One of the ways we do this is by thinking of new ways we can deliver our services, like using technology to provide a wider range of services (e.g. paying for services online).

The table below shows a summary of how we're performing in this area.

This table contains the key people indicators.
Performance indicatorPrevious performance 2014/15Current performance 2015/16How well are we doing?
Total number of full time equivalent East Renfrewshire Council employees (including teachers)3,5293,562Remained about the same as to enables us to deliver our services.
Average number of sickness absence days taken per full time equivalent employee11.2 days9.8 Days 

Performing above target.

Cost of collecting council tax per dwelling



Target met
Percentage of income due from council tax received by the end of year



Target met

To find out more about how East Renfrewshire is performing in comparison to other Scottish councils visit the mylocalcouncil tool and our benchmarking page.

More detailed information on what we are working to achieve can be found in the following documents;

Other internet pages that may be useful are;

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