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 Live chat  is available Monday to Friday between 8.45am and 4.45pm (except public holidays).

Housing services


If you're homeless or at risk of becoming homeless it's important you contact us as soon as possible.

Out of hours homeless service

Phone 0800 052 0180 if you become homeless when our offices are closed.

We can arrange a temporary place to stay. We'll also arrange an homeless interview the next working day.

How we can help

We may be able to: 

  • stop you from losing your home
  • help you find somewhere else to live
  • offer you somewhere to live
  • contact other services who might be able to help you

We'll offer you a housing interview within 2 working days. If you don't have somewhere to stay, we'll offer you an interview that day.

Housing interview

A housing adviser will carry out interview. It should take around an hour but may take longer depending on your circumstances.

You can:

  • bring a friend, relative or adviser to the interview
  • ask for help if you have communication difficulties
  • ask for a translation service if English isn't your first language
  • ask for a same sex officer to interview you

Find out more about the homelessness interview

What happens next

We'll give you a decision within 28 days.

If you've nowhere to live, we can find you temporary accommodation while we make our decision.


Phone: 0141 577 3001

Related information

East Renfrewshire Citizens Advice Bureau

Shelter Scotland 

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