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 Live chat  is available Monday to Friday between 8.45am and 4.45pm (except public holidays).

We're looking for customers to give us feedback to help us improve our website and make a difference to our digital services.

Housing services

Gas breakdown repairs

Phone 0333 202 0708 to report a fault or breakdown.

Lines are open 24 hours a day, 7 days a week.

Response times

Response times
PriorityResponse time
1 - EmergencyWithin 2 hours
2 - UrgentBy the end of the working day
3 - Arranged repairsWithin 1 working week

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