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Housing services

Repair timescales

General repair timescales

General repair timescales
Type of repairExampleTimescale
Emergency
  • Exposed wiring
  • Leak you can't stop
4 hours
Urgent
  • Light or socket not working
  • Containable leaks

 

10 working days
Non-emergency
  • Internal doors and windows that are secure
  • Repairs to floors

 

20 working days

Gas repair timescales

Gas repair timescales
PriorityResponse time
1 - EmergencyWithin 2 hours
2 - UrgentBy the end of the working day
3 - Arranged repairsWithin 1 working week

Right to repair or qualifying repairs

This is a Scottish Government scheme. It states that certain repairs that cost under £350 should be carried out quickly. 

Depending on how urgent the repair is, this is usually 1, 3 or 7 working days. 

Find out more about Right to repair

Contact

Email: customerfirstrepairs@eastrenfrewshire.gov.uk
Phone: 0141 577 3700

 


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