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Benefits

Housing benefit and council tax reduction appeals

Find out how to appeal a housing benefit or council tax reduction decision.

How to appeal

You need to put your appeal in writing by post or email.

Explain why you think the decision is wrong and include any evidence.

Timescales

For housing benefit you must appeal within 1 month of the decision letter date.

For council tax reduction, you must appeal within 2 months of the decision letter date.

What happens next

Someone who wasn't involved in the original decision will look at the appeal. We'll respond within 1 calendar month.

If you're still unhappy with the decision

Housing benefit

You can ask us to send your appeal to an independent tribunal.

You need to do this within 1 month of the decision letter date.

Council tax reduction

If we look at your appeal and you still think the decision is wrong, you can ask for an independent review.  You can only ask for this once we've carried out an internal review.

The Council Tax Reduction Review Panel can carry out another review.

You need to apply to them direct. Send the request in writing to:

Council Tax Reduction Review Panel
4th Floor
1 Atlantic Quay
45 Robertson Street
Glasgow G2 8JB

Email: ctrrpadmin@scotcourtstribunals.gov.uk 
Phone: 0141 302 5840

Backdating

Sometimes we can pay benefits for a period before the date you made your claim. This is called backdating.

You can ask us to backdate a claim but you must show a good reason for not applying earlier. For example, if you were in hospital and too ill to make the claim

Backdating housing benefit

If you're working age, we can backdate a claim for up to 1 month.

If you're of pension credit age, we'll backdate your claim automatically for up to 3 months.

Backdating council tax reduction

If you're working age, we can backdate a claim for up to 6 months.

If you're of pension credit age, we'll backdate your claim automatically for up to 3 months.

Contact

Benefit and Discretionary Payments Team
Barrhead Council offices
211 Main Street,
Barrhead,
East Renfrewshire.
G78 1SY
Email: benefits@eastrenfrewshire.gov.uk
Phone: 0141 577 3002

Related information

Money Advice and Rights Team

Citizens Advice Scotland


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