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Our Customer Service opening hours will change from 3 April 2017. Opening hours will be 8.45pm - 4.45pm, Monday to Friday. The Payment Centre hours will be 9am - 4.15pm, with credit/debit card payments only between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9am - 5pm Monday to Friday. Live chat 

Complaints, feedback and having your say

Anti Fraud and Bribery

If you suspect that a council employee is committing fraud or is accepting bribes, you should report this to Internal Audit using this confidential online form.

You can raise a concern immediately by completing the electronic form below or by telephoning our confidential reporting line on 0141 577 8670 or e-mail internal.audit@eastrenfrewshire.gov.uk.

For instances involving benefit fraud, please use the confidential benefit reporting line on 0800 0130729 or use the benefit online form.

Please give as much detail as you can. When you have completed the form please select the send button below and the information will be sent automatically to the Chief Internal Auditor. The matter will be dealt with in the strictest confidence.

You can choose to remain anonymous however this may affect our ability to investigate your complaint fully (e.g. if we wanted to clarify any information provided).

If you are an East Renfrewshire Council employee and are reporting an internal council matter please fill out the last three fields of this form. However you can remain anonymous if you wish and can leave these fields blank.

Please note that if you wish to be contacted in writing you must provide your address.

iCM Form
  1. Personal details
    1. Please enter your postcode - E.g. G78 1SY
  2. Would you be willing to be contacted if further information is required *
  3. Contact Preference
    1. Would you like feedback on the results of your enquiry *

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Complaints, feedback and having your say





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