Skip to content

 Live chat  is available Monday to Friday between 8.45am and 4.45pm (except public holidays).

Housing services

Private renting: your rights

Information on your rights as a private tenant and where to find help if you have problems.

Private sector housing team

East Renfrewshire council's private sector housing team offers advice and assistance on a wide range of matters relating to private sector tenancies. This includes advice and information regarding private tenants' rights and private landlords' responsibilities if you live in privately rented accommodation. If your landlord is failing to carry out necessary repairs to your private tenancy, the private sector housing team can advise you on the Repairing Standard, which sets out the standards your tenancy must meet. Where applicable, advice is also available on applying to the Private Rented Housing Panel which exists to resolve disputes between private tenants and their landlords.

You can contact the Private Sector Housing Team at: 0141 577 8362 or

Tenant Information Pack for the private rented sector

The Tenant Information Pack provides important information to tenants who rent their homes privately. From 1 May 2013, landlords have a legal duty to provide new tenants with this pack. The pack gives information to tenants in privately rented housing. It talks about your home, tenancy and landlord, and the responsibilities of you and your landlord. The pack is not part of your tenancy agreement but sets out important information that is relevant to you and your landlord. The pack contains a summary of legislation relevant to private tenants. Should you want more detailed legal information, or opinion, you should seek specialist advice.

Why is the pack important

  • The pack gives you clear information about private renting
  • The pack ensures that all tenants in privately rented homes receive the same information.

How does the pack work?

  • If you sign an assured or short assured tenancy, your landlord has a legal duty to give you a Tenant Information Pack, under section 30A of the Housing (Scotland) Act 1988. Your landlord must do this by your tenancy start date.
  • If a letting agent manages your tenancy you should still receive a pack.
  • At least one pack should be provided for each tenancy agreement. Where there are joint tenants they can be asked to accept one pack between them.
  • The pack must be signed and receipted by you and your landlord (unless it is sent or acknowledged by email).
  • If the landlord does not provide the pack, they can be fined up to £500.

For further information on the Tenant Information Pack visit:

If you have become a privately rented tenant since 1 May 2013 and have not received a Tenant Information Pack, you should report this to our Private Sector Housing Team on 0141 577 8362.

The Repairing Standard

The Repairing Standard, contained in the Housing (Scotland) Act 2006, covers the legal and contractual obligations of private landlords to ensure that a property meets a minimum physical standard.

Landlords must carry out a pre-tenancy check of their property to identify work required to meet the Repairing Standard (described below) and notify tenants of any such work. Landlords also have a duty to repair and maintain their property from the tenancy start date and throughout the tenancy. This includes a duty to make good any damage caused by doing this work. On becoming aware of a defect, landlords must complete the work within a reasonable time.

A privately rented property must meet the Repairing Standard as follows:

  • The property must be wind and water tight and in all other respects reasonably fit for people to live in.
  • The structure and exterior (including drains, gutters and external pipes) must be in a reasonable state of repair and in proper working order.
  • Installations for supplying water, gas and electricity and for sanitation, space heating and heating water must be in a reasonable state of repair and in proper working order.
  • Any fixtures, fittings and appliances that the landlord provides under the tenancy must be in a reasonable state of repair and in proper working order.
  • Any furnishings that the landlord provides under the tenancy must be capable of being used safely for the purpose for which they are designed.
  • The property must have a satisfactory way of detecting fires and for giving warning in the event of a fire or suspected fire.

If, after a landlord has been notified of any problem, it is not attended to satisfactorily or if there is disagreement about whether or not there is a problem, then tenants have the right to refer the matter to the Housing & Property Chamber of the First Tier Tribunal for Scotland. The council's Private Sector Housing Team (0141 577 3573) can assist you with this where required. The Housing & Property Chamber has the power to require a landlord to carry out work necessary to meet the Repairing Standard. The Scottish Government website has further information:

Help improve this webpage

Was this page helpful?

Please use the official complaints channel if your comment is about service provision:

Complaints, feedback and having your say

(Include if you would like a response to your feedback)