Skip to content

Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. Our offices will be closed on Friday 22nd and Monday 26th September. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday. Live chat 

Bins, recycling and rubbish

What happens to your recycling?

Find out what happens to your kerbside recycling once we take it away.

Recycled paper mound being moved by digger

Materials separated for recycling are processed in different ways.  Find out about the journeys made by the items you recycle at the kerbside.

Find out what happens to the food and garden waste you place in your brown bin.

Find out what happens to the paper and card you separate for recycling.

Find out what happens to the glass, cans and plastics that you separate for recycling.


Feedback on this page

Was this page helpful?

Please use the official complaints channel if your comment is about service provision:

Complaints, feedback and having your say





(Include if you would like a response to your feedback)