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Our Customer Service opening hours will change from 3 April 2017. Opening hours will be 8.45pm - 4.45pm, Monday to Friday. The Payment Centre hours will be 9am - 4.15pm, with credit/debit card payments only between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9am - 5pm Monday to Friday. Live chat 

Bins, recycling and rubbish

What happens to your recycling?

Find out what happens to your kerbside recycling once we take it away.

Recycled paper mound being moved by digger

Materials separated for recycling are processed in different ways.  Find out about the journeys made by the items you recycle at the kerbside.

Find out what happens to the food and garden waste you place in your brown bin.

Find out what happens to the paper and card you separate for recycling.

Find out what happens to the glass, cans and plastics that you separate for recycling.

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